Definitions:

●      “Company”, “We”, “I”, “Our,” or “Us” means Pillar Nutrition & Weight Loss and pillarnutrition.ca

●      “Content” means any and all written, visual, video or audio information contained in the site, including but not limited to - email, downloadable material purchased or viewed, blog posts, designs, documents, information, templates and materials and graphics

●      “Purchase”, “Purchased”, “Purchasing”, “Download” or "Downloading" means any Content or Services and/or Products you paid for and/or copied to your computer, hard drive or cloud system from this Site

●      “Personal information” means information that can be used to identify, contact or locate a single person, or to identify an individual in context. For example your name, address, email or telephone number.

●      “Site, Courses, Resources, Services, and/or Products” means Pillar Nutrition & Weight Loss and pillarnutrition.ca and its associated pages, email list, content, social media posts, blog posts, 1:1 services, programs, templates, contracts, forms, guides, website materials and resources

●      “Site” means pillarnutrition.ca and any and all of its pages, tabs or subpages

●      “You” and “Your” means the user, customer or viewer of the Site/Services.

 

These Terms & Conditions govern the use of pillarnutrition.ca (the “Site”).

 

PLEASE READ THIS TERMS & CONDITIONS CAREFULLY AND IN ITS ENTIRETY BEFORE USING THE SITE.

 

Your Consent to these Terms & Conditions

By using this Site, or purchasing or downloading from our site, resources, services and/or products, you implicitly and voluntarily agree to these Terms & Conditions as stated herein. If you do not agree to this, please do not use this Site.

 

Acceptable Use

1. All content published on this Site is the property of Pillar Nutrition & Weight Loss and the Site’s creators. This includes, but is not limited to images, downloadable files and anything that contributes to the composition of the Site.

2. You must be at least 20 years of age to use this Site or access any of its services. By accessing or using this Site, you represent and warrant that you meet this age requirement. This threshold reflects both the scope of services offered and the fact that weight-focused nutrition counseling carries elevated risk for individuals who are still in active physical and psychological developmental stages. Individuals under 20 are encouraged to seek care from a practitioner with specialized training for their age group. This Site does not employ active age verification. We rely on users to self-attest to their eligibility and are not responsible for access obtained through false representations of age. We reserve the right to terminate access upon learning that a user does not meet this requirement.

3. As a user to this Site, you agree to use the Site legally, not to use the Site for illegal purposes, and not to:                           a) Harass or mistreat other users of the Site                                                                                                                                       b) Hack into the Site                                                                                                                                                                                 c) Act in any way that could be considered fraudulent, or                                                                                                             d) Post any material that may by deemed inappropriate or offensive

If there is suspicion that you are using the Site illegally or in a manner that violates the Terms & Conditions, we reserve the right to limit, suspend or terminate your access to the site. We also reserve the right to take any legal steps necessary.

 

Disclaimer

All information, descriptions or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information.

 

Browsing this Site or accessing its content does not create a dietitian-client relationship. A formal dietitian-client relationship is only established upon completion of intake and agreement to a service agreement through Practice Better. Even where such a relationship exists, the information provided on this Site is for general educational purposes only and does not constitute individualized nutrition advice.

 

By using the Site, you understand that we provide Registered Dietitian Services. Clients engaged in these services are fully responsible for their own physical, mental and emotional well-being during and after sessions including decisions made and actions taken. You agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the sessions. Registered Dietitians, including Taylor Polecrone, are not therapists, physicians, pharmacists or exercise professionals, and therefore you should discuss and clear all changes or habits suggested in session with your physician/health care team before implementing.

 

The information provided on this website and in sessions is intended for educational and informational purposes within the scope of a Registered Dietitian practice in Ontario Canada. Taylor Polecrone does not diagnose, treat or prescribe for medical or mental health conditions. Always consult with your physician regarding any medical concerns.

 

Sales of Goods & Services

These Terms govern the sale of goods and services available on the Site.

 

The following goods are available on our site:

●      Registered Dietitian Services

●      Downloadable informative content/resources

 

The services will either be paid in full upon services purchased or by outlined payment plan selected.

 

Virtual Services

Scope of Services & Jurisdiction: Services provided by Pillar Nutrition & Weight Loss are delivered virtually and are available to residents of Ontario, Canada only. Taylor Polecrone is registered with the College of Dietitians of Ontario (CDO) and practices within Ontario’s regulatory framework. By booking a service, you confirm that you are located in Ontario at the time services are delivered.

 

Technology Requirements: Clients are responsible for ensuring they have a reliable internet connection, a compatible device, and functioning camera and microphone prior to their appointment. Pillar Nutrition & Weight Loss is not responsible for technical difficulties arising from the client’s equipment, internet service, or device software. Clients are also responsible for ensuring they are in a private location during video sessions to protect their own privacy.

 

Connection Interruptions: In the event of a technical disruption during a session, we will make reasonable efforts to reconnect. If reconnection is not possible, we will follow up by email to reschedule or continue the session at a mutually convenient time. Sessions interrupted due to technical failure beyond our control will not be forfeited.

 

Not an Emergency Service: Virtual nutrition counseling is not an emergency service and is not a substitute for emergency medical care. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately. If you are in emotional distress or crisis, please contact a crisis line or emergency services.

 

Limitation of Liability for Technology: Pillar Nutrition & Weight Loss is not liable for any service interruptions, data transmission issues, or loss of service caused by third-party platform failures (including Practice Better), internet outages, or other technology failures beyond our reasonable control.

 

Termination of Your Use

At our sole discretion, we are permitted to terminate your use or access to the Site, services, resources and/or products if you abuse, violate or breach any of the Terms & Conditions, privacy policy, disclaimer or any other terms to which you have agreed to. Where Taylor Polecrone determines, in her professional judgement, that the services are not clinically appropriate for the prospective client, we reserve the right to decline service. Any declination of service will not be based on grounds protected under the Ontario Human Rights Code, R.S.O. 1990, c. H.19. We ideally want to prevent this situation as much as possible which is why the discovery calls are mandatory before purchasing. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount paid (less any services already incurred). You agree that it is your responsibility to monitor your payment instrument to the receipt of any refund.

 

Payments

When you provide payment information to us, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. We reserve the right to cancel or reverse your transaction. If you select a payment plan, you authorize Pillar Nutrition & Weight Loss to automatically charge your selected payment method for each installment on the scheduled due dates until the total balance is paid in full. It is your responsibility to ensure your payment method remains valid and has sufficient funds at the time each installment is due. In the event of a failed payment, you will be notified and given a reasonable opportunity to update your payment information. Continued failure to pay may result in suspension or termination of services.

 

Refunds

We will do everything within our ability (and within reason) to ensure your satisfaction. Refund requests must be submitted within 21 days of your purchase date and are issued minus the cost of services already rendered and a non-refundable $35 administrative fee. Digital products are non-refundable at any time. After 21 days, all sales are final.

For clients on an installment plan: if you cancel within the 21-day refund window, future installments will continue to process until the cost of services rendered is covered. Any remaining balance will then be refunded, minus the $35 administrative fee.

Initial Sessions (60 min) are valued at $200, Second Sessions (60 min) are valued at $176. Follow-Up Sessions (40 min) are valued at $130 each. If you cancel after 21 days, all remaining installments are owing and will be charged on their scheduled dates.

If you have any questions or concerns, or if there is anything we can do to make your experience a more pleasant one, please email taylor@pillarnutrition.ca

 

Confidentiality

All personal information and personal health information shared in sessions will remain confidential in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and will not be disclosed without your consent unless required by law. As a health information custodian under PHIPA, Taylor Polecrone, RD, is committed to safeguarding your health information. A more detailed privacy notice is provided in our Privacy Policy. Your privacy is important and your trust is essential to our work together.

 

Limitation of Liability 

Pillar Nutrition & Weight Loss and our founder (Taylor Polecrone) and affiliates will not be liable for any actions, claims, losses, damages, liabilities or expenses including legal fees from your use of the Site or our Services. By participating in our services or using materials provided through this Site or in session, you agree to release and discharge Taylor Polecrone from any and all claims, liabilities, or damages arising from your participation. You understand that results are not guaranteed and individual outcomes may vary.

 

Cancellation Policy

Cancellations and rescheduling requests require a minimum of 24 hours' notice prior to your scheduled appointment. Missed appointments or cancellations made with less than 24 hours' notice will result in the session being forfeited and counted as used from your package — no replacement session will be provided.

For questions or extenuating circumstances, please contact taylor@pillarnutrition.ca.

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Session Package Expiry

All sessions included in a purchased package must be used within eight (8) months of the date of purchase. Sessions that remain unused after this period will expire and are not eligible for refund or transfer. It is the client's responsibility to schedule and use their sessions within this timeframe.

Extensions to this expiry period are not guaranteed but may be granted at the sole discretion of Pillar Nutrition & Weight Loss in exceptional circumstances (such as serious illness or other significant life events). Requests for an extension must be made in writing to taylor@pillarnutrition.ca prior to the expiry date. Extensions will not be granted retroactively.

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Sharing the Site & Its Content

You must request and receive written permission by email to taylor@pillarnutrition.ca before sharing our Site and its Content for commercial purposes. You may share the site for personal purposes, but we ask that you link directly to the Site. You are required to give Us and the Site credit by linking to the Site and its Content if you share on social media, including photographs. Since the Site and its Content are not yours, you may not in any way imply or represent that the Site or its Content are yours or that you in any way created, caused or contributed to the Site or its Content. You may not make any claims that you are in any way associated with Pillar Nutrition & Weight Loss or Taylor Polecrone.

 

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Taylor Polecrone and our affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.

 

Severability

If at any time any of the provisions set forth in the Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from the Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Changes

These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our Site and Services and the way we expect users to behave on our Site. We will update the “Updated on” date at the bottom of this page when this occurs. If you do not agree with these Terms & Conditions, please do NOT use our Site, read or implement its Content, or Purchase or Download anything from us.

 

Errors & Omissions

Every effort is made to provide up-to-date accurate information on the Site and through our services. However, due to the complexity of the issues we cover, Pillar Nutrition & Weight Loss does not and cannot warrant, represent, or guarantee that such information is free from errors or up to date at all times. You should do your due diligence, research, or consult with a physician to ensure that all information you receive, act upon, or rely on from this Site and/or from our Services is accurate and up to date.

 

Dispute Resolution

If you have any complaint or should any issues arise in the use of the Site or Pillar Nutrition & Weight Loss Services and/or Products, please contact us directly first by emailing Taylor at taylor@pillarnutrition.ca

 

Contact Details

Any questions about this Terms & Conditions should be directed to taylor@pillarnutrition.ca

 

This document was last updated on Aug 24, 2026.